Privacy Policy
Last updated: May 1, 2026
RORA Kids Shop respects your privacy. This policy explains the basic information we collect and how we use it to process orders, support customers, keep the store secure, and improve our service.
Information we collect
When you place an order, pre-order, leave a product review, or contact us for support, we may collect:
- Your name
- Phone number
- Delivery address
- Order details, including product, variant, quantity, and delivery information
- Payment method and payment/deposit reference details when needed
- Messages you send us through website forms, Facebook, Messenger, Instagram, email, phone, or chat
- Basic website, security, spam-prevention, cookie, and analytics information when used by our WordPress/WooCommerce store or related tools such as Cloudflare, Wordfence, Rank Math, or similar services
How we use your information
We use customer information to:
- Confirm orders and pre-orders by phone or chat
- Process payments such as Cash on Delivery or manual bKash where applicable
- Pack and deliver orders to the correct address
- Share order updates, courier updates, and support replies
- Review return or replacement requests
- Verify product reviews submitted on the website
- Maintain order records for customer service, accounting, store operations, and legal obligations
- Improve our products, website, and customer experience
- Help protect the website from fraud, spam, abuse, or security issues
Sharing information
We may share necessary delivery information with courier or delivery partners so your parcel can reach you. We may also use trusted tools or service providers that help us run the website, manage orders, send messages, or keep the store secure.
We do not sell customer information or share it for unrelated purposes.
Keeping information
We keep order records as needed for order support, customer service, accounting, store operations, and legal obligations. We do not keep customer information longer than we reasonably need for these purposes.
Pre-order and sourcing information
For pre-order products, our team may use your order details internally to source items, track expected arrival, confirm payment/deposit status, and prepare delivery after the product reaches RORA in Dhaka.
Your choices
You can contact us to ask about your order information, request support with an order record, or ask us to update or correct your information. To help us identify your order, we may ask for your phone number and order details.
For privacy questions or information update requests, contact [email protected].
Children’s information
RORA sells kids products, but we do not knowingly ask children to submit personal information. A parent or guardian should place orders, make payments, and contact us for support.