Last updated: 11 June 2026
RORA Kids Shop (“RORA”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use rorakids.com, how we use it, who we share it with, and the choices you have. By using our website or placing an order, you agree to the practices described in this policy.
Information we collect
When you place an order or pre-order, leave a review, or contact us for support, we may collect:
- Your name, phone number(s), and delivery address (district and area)
- Email address, if you provide one
- Order details — products, variants, quantities, and delivery information
- Payment method and payment reference details (for example, a bKash transaction ID). We never see or store your bKash PIN or full account credentials.
- Messages you send us through the website, WhatsApp, Facebook, Messenger, Instagram, email, or phone
- Basic technical data — IP address, browser type, device information, and cookies — collected automatically by our website and the security and infrastructure services that protect it (such as Cloudflare and Wordfence)
How we use your information
- To confirm, process, pack, and deliver your orders and pre-orders
- To contact you about order confirmation, courier updates, and support requests
- To process payments (Cash on Delivery or bKash) and verify payment references
- To review return, replacement, or refund requests
- To verify product reviews submitted on the website
- To keep order records for customer service, accounting, and legal obligations
- To protect the website and our customers from fraud, spam, abuse, and security threats
- To improve our products, website, and customer experience
Cookies
Our website uses cookies and similar technologies to keep your cart working, remember your session, protect against spam and abuse, and understand how the site is used. You can disable cookies in your browser settings, but parts of the store (such as the cart and checkout) may stop working correctly.
When we share information
We share information only when it is needed to serve you:
- Courier and delivery partners (such as Steadfast) receive your name, phone number, address, and the amount to collect, so your parcel can reach you.
- Service providers that help us run the website, manage orders, send messages, or keep the store secure may process limited data on our behalf.
- Legal requirements — we may disclose information if required by applicable law, regulation, or a lawful request from authorities in Bangladesh.
We do not sell customer information, and we do not share it with third parties for their own marketing.
How we protect and keep information
Our website runs over HTTPS and is protected by security and firewall services. Access to order information is limited to the RORA team members who need it to serve you. We keep order records only as long as reasonably needed for customer service, warranty and return handling, accounting, and legal obligations, after which they may be deleted or anonymised.
Your choices
You can contact us at any time to ask what information we hold about your orders, to correct or update your details, or to ask us to delete information we are not required to keep. To protect your privacy, we may first verify your identity using your phone number and order details.
Children’s information
RORA sells products for children, but our website is intended for use by adults. We do not knowingly collect personal information from children. Orders, payments, and support requests should always be made by a parent or guardian.
Changes to this policy
We may update this policy from time to time as our store and services grow. The “Last updated” date at the top shows the current version. Continued use of the website after an update means you accept the revised policy.
Contact
For privacy questions or data requests, reach us via the Contact Us page or email [email protected]. RORA Kids Shop, Khilgaon, Dhaka 1219, Bangladesh.